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(Formally Ngaroto Boarding Kennels)
 


Frequently Asked Questions

What do I need to bring?
  At Bendigo Pet Retreat we supply bedding, bowls and food for your pets. You are welcome to bring in some bedding from home, as long as it is machine washable. We do not accept any form of bean bag bed.

All you will need to bring is your pets current vaccination card and ensure that your dog has a lead and collar and cat a carry cage.

We also encourage you to bring in a coat for your dog during winter. We will happily put on them before lock up for the night.

Can I supply my own food?
 

We are happy for you to bring in any special diet your pet may be on. Please ensure any food you bring is clearly labeled with your pets name. Also note during peak periods we charge a $2 per day surcharge for you supplying your own food.

Can I supply my own bowls?
  No. We supply the bowls to all boarders. The reason is that we must disinfect and wash each bowl every day. It is impossible for us to keep track of your own bowls. Rest assured the bowl does not matter to your pet.
Can I bring my pet toys?
 

You are welcome to bring in a couple of toys for your pet. We ask that you limit it to two toys only.

If you are brining in soft toys for your pet, please realize that it may get wet or destroyed.

Unfortunately we have had to ban tennis balls from being brought in as they get into out drains and block them.

Why does my dog sleep a lot when the get home?
  It is perfectly normal for your dog to sleep more than normal when they get home. This is due to the fact that in the Retreat there is considerable more stimulation and excitement than at home. Your dog also receives plenty of exercise and playtime. So do not worry if your dog sleeps for the first couple of days. Once rested they will be back to their normal self.


 
 
What do we need to know?
 

We need to know about any medical conditions your pet may have. This includes details of any medication and instructions on how you administer it.

We also need to know if your pet has any special requirements and what you feed them at home.

We also need to know basic information from you, such as address, phone number etc. This includes having an emergency contact number or person if you are not contactable.

Can I bring bones in for my dog?
  You are welcome to bring in your dog bones. However if our staff inspect them and suspect that they may splinter, we will not give them to your dog. So please ensure all bones are safe and will not cause your dog any damage.
Can I inspect your facilities?
 

We actually encourage people to come and inspect our facilities. Due to our cleaning and animal care routine we are only able to offer inspections between 4pm and 5pm Seven days a week.

No appointment is necessary, just pop in and our friendly staff will take you on a tour.

Why do you board 2 dogs together and not cats?
 

One of the reasons we board dogs together and not cats is that we do not have many double pens for cats.

The other and main reason we do not like to board cats together is that cats boarding together are difficult to monitor. As most cats graze rather than eat their food in one go, it is impossible for us to tell whether both cats are eating or not.
So to ensure all animals are appropriately monitored we choose not to board cats in together. If someone is adamant that they want their cats in together we will agree on the condition they sign an additional agreement.

Why do you need a lead to be left for dogs and a carry cage for cats?
  The reason we need all animals to have safe restraining devices is for emergency evacuation procedures. We do not have the time to be looking for cages and leads for all animals in the case of an emergency. Please ensure all leads, collars & carry cages are in good working order!
 
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